Return Policy


If you are not completely satisfied with your Matta product our return policy is as follows:

All merchandise purchased at may be returned within 14 days upon receipt for an exchange or Matta credit.

Matta credit is valid online and our Soho location. Purchases made with store credit are final.

Gift Cards and shipping costs are non-refundable; return shipping fees are the responsibility of the customer

Please note that all Matta products are individually crafted by skilled artisans. Slight variations add to the unique beauty and personality of each piece. We also have made every effort to display as accurate as possible the colors of our products that appear on the website. However, colors also depend on your monitor and we cannot completely guarantee that your monitor’s display of any color is completely accurate.

All items returned must be in the same condition in which it was received. We will not accept returns of used or soiled merchandise. We have the right to deny a credit if the merchandise returned does not meet our return policy requirements.


Sale Items

All sale items are FINAL SALE. No credit or exchange will be accepted.


 Instructions for making a return:

- To make a return or exchange you must first obtain a return authorization number.

- Please note returns will not be accepted without an RA number.

- To receive your RA number please contact us at

- Packages must be returned prepaid. We do not accept C.O.D. deliveries.